Do You Have a Blind Spot?

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Even people who teach others to overcome their blind spots have blind spots of their own. Christine talked earlier about the educator, an coach, marshall goldsmith. He was a pioneer in what's called 360 degree feedback. It's a structural system some leaders have used to solicit the opinions of a wide range of colleagues and subordinates.

It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.

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