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Is It a Bus Factor of Three?
I love this incident analysis idea as a in mechanism and just institutionalizing knowledge. I have a good friend who works at a fortune 500 that does credit card transactions. They're still on main frames, and these things are incredibly esoteric. You really have to be asking people consistently, how and why did you know how to do these things? And where did you find this information to lean on? Have you ever seen that experiment?