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’Sales’ and ’Customer Success’ in SMB B2B SaaS | Justin Welsh, The Official Justin
Gain Grow Retain
How to Adjust the Customer Success Strategy in Early Stage Businesses
The right sales leader is critical in running tests, running experiments and being data driven. Having a hypothesis and then coming back in the room later to say hey this test didn't work, but here's what we learned from it, how can we adjust this? I think that's really powerful in those early days as well.
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