
Looking to 2022 and Beyond: New Rules for a New World
Banking Transformed with Jim Marous
00:00
Building a Challenger Bank Culture
You have to follow the customer wherever they are, no matter whatever weird places that takes you. The second thing isyou got to work backward from the future. You'vegot to be quite pragmatic about what has to be put in place foundationally for these things to happen. It's not just creating vision statements or orovidios. Expensively produce vidios about a vision of the future. This is how you build a plan and abridge to to morrow.
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