AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
4min chapter
How To Translate CX Into Growth
MarTech Podcast ™ // Marketing + Technology = Business Growth
Understanding Customer Usage and Retention Metrics
This chapter explores key metrics influencing customer usage and retention, highlighting both lagging and leading indicators of churn. It underscores the importance of user engagement and retention strategies, alongside the value of loyal customers who generate indirect revenue through referrals.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode