AI educator Kavita Ganesan on uncovering AI opportunities in your business
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
How to Overcome Resistance to AI Systems in Customer Support
AI systems are more likely to augment workflows than just replace jobs. We still need the quality assurance layer, where that's where humans come in. And how AI systems learning, they learn from data and who generates this data, it's the humans. So we are very much in the loop for QA, for data generation, and for solving the harder problems.
Transcript
Play full episode
