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David Matsumoto on Nonverbal Communication and Building Genuine Confidence

Negotiate Anything

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The Power of Observational Skills in Negotiations

This chapter highlights the importance of active observation alongside active listening in various fields. It discusses the role of nonverbal communication in negotiation, investigative interviewing, and coaching athletes. Emphasizing the need for authenticity and aligning behaviors with internal feelings, the chapter delves into strategies for effective communication and building genuine confidence.

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