We were just sort of throwing solutions without real knowledge at this problem. We didn't have good data collection, and we Didn't have an agency capable of providing real time information to inform decisions that need be made in the moment. And so there was an air of a greater certainty around some of these things than we really had. I think where we went wrong was not only did we not have good information informing some of the things we were doing, but we weren't very explicit about that.

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