The most common mistake for leaders is to weigh in too heavily based on their personal bias. A leader who really wants what's best for the organization will recognize that they don't always know best, she says. "This isn't about winning. This is about a win for the organization"
In 2017, I discussed why a certain amount of tension is necessary for a healthy organization. Leaders must learn to recognize the difference between “conflicts that need to be resolved” versus “tensions that need to be managed.” In 2022, this is still just as important.
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