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#973 - Rory Sutherland - Waymo, Texas Culture, Airline Lounges, OpenAI & Uber Eats

Modern Wisdom

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Driving Dynamics: Cars, Culture, and Customer Experience

This chapter delves into the unique experiences associated with fuel stations and explores the interaction between traditional and autonomous driving. The speakers discuss generational shifts in driving habits, contrasting American and British car cultures, and the psychological effects of driving. Additionally, the conversation touches on the importance of customer experience in various industries, using examples from transportation to dining.

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