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6min chapter
How To Translate CX Into Growth
MarTech Podcast ™ // Marketing + Technology = Business Growth
Enhancing Customer Experience for Business Growth
This chapter explores the critical link between customer experience and business growth, highlighting the importance of customer retention over acquisition. It advocates for a holistic approach that integrates people, processes, and technology to enhance customer loyalty, particularly in B2B contexts.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode