The Power of Retrospective Listening

i had to write a chapter on remote use of m i for a book that i'm just finishing. And i didn't want to do it from an expert perspective, so i asked my close friend and co author, cris butler, whether i could go and sit with him for a day. So we drove up into the welsh valleys, into one of the most deprived and marginised communities where he works as a general family physician. I spent most of the day sitting there watching this man on the telephone and his use of reflective listening. He was consistent consulting with the most bizarre range of constellation of problems among people who ware right on the margins. You know, you were bent over