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Sean Joy - CEO Journey within Chenmark - Ep.152
Think Like an Owner
How to Increase Productivity in a Small Business
We're essentially able to go from five people in a primary ticket booth at any given time. So that was a pretty significant time saving and ultimately cost savings because of that. And they were then able to focus their time on answering customer questions, on selling new tickets on higher value add activities rather than just printing tickets. That was a big one. Then sourcing has, well, I guess, you know, procurement, which is essentially just not buying from distributors and trying to go direct for everything you can have been another big project. We've offset that a bit by paying people more and increasing benefits. But that's also reduced our retention or sorry, increased our attention, reduced our turnover,
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