In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significantly enhance a CSM's ability to connect with customers, drive revenue, and create compelling narratives that resonate with clients. Anika outlines a structured approach to storytelling, including the 'before', 'trigger', 'after', and 'future' elements, and encourages listeners to practice their storytelling skills to improve their upselling techniques.
Get your FREE QBR Revenue Guide: https://thecustomersuccesspro.com/resources
Chapters:
00:00 The Power of Storytelling in Customer Success
02:16 Understanding the Human Element
03:40 Crafting the Customer's Story
08:21 The Upsell as a Natural Continuation
12:07 Weekly Challenge: Practice Your Storytelling
17:22 Recap and Key Takeaways
Connect with Anika:
LinkedIn
YouTube
TikTok
Instagram
Website: thecustomersuccesspro.com
Coaching with Anika: CSM RevUP Academy
Send Anika a text :)
Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest
Podcast Editor: https://podcastmagician.com/
