3min chapter

The Gray Area with Sean Illing cover image

Elizabeth Warren on what Barack Obama got wrong

The Gray Area with Sean Illing

CHAPTER

How to Set Up a Complaint Hotline

When I was setting up the complaint line, I looked around at the other agencies because there are a bunch of complaint lines in some form or another where you can send complaints into the federal government. One thing that's fascinating to me is a culture there took that line so seriously. In fact, you can have a complaint line. It only matters if people care. So I will say it's the most amazing, I know people worked on that line not through, not at the top, but at the bottom.

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