LLMs for Improved CX in Financial Services - with Mike Murchison of Ada
AI in Financial Services Podcast
How to Move Up Automated Resolution
Most teams are rooted today in measures of cost avoidance or cost reduction. Automated resolution is a measure of AI's impact on your customer experience. The most significant mover of automated resolution, organizationally, first stems from enabling creating an automated customer experience team. They're equipped with the resources and structure and funding to be able to achieve just that.
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