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Navigating the AI Hype Cycle
This chapter explores the positioning of AI technologies on the Gartner Hype Cycle, examining the rise of retrieval-augmented generation (RAG) and the trajectory of AI agents. The conversation combines insightful analysis with humor, introducing playful concepts like 'Trinket AI' and 'Senior Moment AI', while critiquing the limitations of current AI applications. It highlights the communication challenges in the customer service sector and the need for more sustainable AI advancements.