
When ‘Best Practices’ Backfire
HBR IdeaCast
00:00
Reverse Benchmarking Is a Very Good Idea
Ya kopita is an example of a company that really built a new business model by stopping out dated practices in an industry. They looked at everybody in the industry and saw certain practices that everybody was doing, every consumer bank was doing,. And they couldn't explain why they made any sense. One simple example is that all banks, all consumeer banks in south africa, close at four o'clock in the afternoon. Copita an dits at. Well, that's one thing that we're going to stop. We're going to stay open till six, till eight so that people can come in after work. You may build a new andovet of business model by
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