Sam walton, in about eight different ways in his book, tells you that the only thing that makes walmart tick is listening to the customer. The vector that they optimized for more than anything elsewas price, and amazon was convenience. I think it might be a minute to discuss process power. Do we think walmart has process power? And they're two areas i'm thinking about with this. One is the operations themselves. Now, you could argue that it's a outgrowth of scale economies that they have it. But i'm also wondering, there's this dna at walmart, or at least there used to be, under sam of what you just said, the
We kick off Season 11 with the incredible story of the retail “granddaddy of them all” Walmart, and its founder Sam Walton. Once you study Walmart, you realize just how deep its heritage runs through Amazon and so many iconic modern companies we cover on Acquired. This episode was an absolute blast, and we even uncovered a new addendum to the hallowed “focus on what makes your beer taste better” playbook theme!
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