2min chapter

Acquired cover image

Walmart

Acquired

CHAPTER

Do We Think Walmart Has Process Power?

Sam walton, in about eight different ways in his book, tells you that the only thing that makes walmart tick is listening to the customer. The vector that they optimized for more than anything elsewas price, and amazon was convenience. I think it might be a minute to discuss process power. Do we think walmart has process power? And they're two areas i'm thinking about with this. One is the operations themselves. Now, you could argue that it's a outgrowth of scale economies that they have it. But i'm also wondering, there's this dna at walmart, or at least there used to be, under sam of what you just said, the

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