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17min chapter
SaaStr 772: What Really Matters in SaaS in 2025 with Jason Lemkin and Dave Kellogg
The Official SaaStr Podcast: SaaS | Founders | Investors
Optimizing SaaS Budgets and Customer Success
This chapter explores the resurgence of enterprise tech budgets as businesses increasingly invest in AI and data management. It critiques the evolving roles of customer success and account management, emphasizing the need for customer satisfaction over purely revenue-focused metrics. The discussion highlights the importance of upselling and the potential pitfalls of merging customer success with sales functions, advocating for a balanced organizational approach.
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