Digital Immigrants, Digital Natives, What Do Your Customers Expect?

There's an expectation that if you're going to do business with someone, they're going to be responsive. But I hear time and time again where companies are making it hard to dobusiness with someone instead of easy. Digital immigrants or digital natives: What do your customers expect from the companies they do business with? The millennials aren't used to like my sons. They're their own form of digital immigrant.

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