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How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson
The EntreLeadership Podcast
We Work for the People Outside the Walls
"We're expanding. We're going to hire a bunch of people over the next few years," he says. "And all those new folks come in, and they influence our culture in a way that we don't want it to go" The company's focus this year is on being fans of its fans instead of just working for them. 'That's when we had a phrase come around called foof'
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