A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision
In Depth
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Catalists: Customer First?
There is a slack channel that we have at catalis called bring c s to the centre. Anyone and everyone across the company is encouraged to put information, insight, learnings in there. Just having a steady drum beat in that channel is incredibly important. We also administer surveys to our customers after implementation, at the six month mark of their contract, and after their renewal. Those are other forum channels of keeping a pulse on our customers and what's working and where do we have room for improvement? All of that is also being funnelled into bring Cs to the Centre.
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