18min chapter

The Retail Pilot cover image

Terry Lundgren: Leading the Evolution of Department Store Retail and the State of the Industry Today

The Retail Pilot

CHAPTER

Reimagining Department Stores

This chapter explores the future of department stores and their continued significance in a competitive retail landscape. It discusses innovative strategies for differentiation, including unique customer experiences and private branding, while highlighting the evolving relationship with D2C brands. The conversation also delves into operational innovations like drop shipping, dynamic pricing, and the integration of technology to enhance retail effectiveness.

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