I think the thing that I've learned, especially through building a community very intimately over the last number of years is just that people are looking for that connection and knowing that somebody else has gone through something before. If you can be able to be close to people who have been through it before, if you can get advice, mentorship, how impactful that can be. And so I know that there's more emphasis and effort, hopefully being put into these types of these types of programs. Hopefully there's going to be a bigger impact as they started to compound as they start to get bigger over time.
Emilia D'Anzica (Founder, Growth Molecules) talks with Jeff Breunsbach about how CS leaders should spend their early days in the role. From helping senior leadership understand the role CS plays in the customer retention journey, to identifying gaps in the process, especially in the onboarding process, leading to impact through improvement in processes and execution.
You can find more about Emilia D'Anzica here
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