EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
CHURN FM
00:00
How to Measure Customer Success in Your Business
Jeff: I think one company that we've worked with recently who is actually standing up customer success they were in the healthcare sector. They're getting a big influx of patients to be seen by doctors and so really trying to stand up you know what their customer success practice looked like. For that specific example for about a two week three week period we really zeroed in on building some playbooks around initial product health data.
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