New Books in Psychology cover image

Eric J. Johnson, "The Elements of Choice: Why the Way We Decide Matters" (Riverhead Books, 2022)

New Books in Psychology

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How to Use Machine Learning to Learn About Your Customers

A well designed choice architecture is like a conversation. The environment or the design of the environment is helping to understand you better through your choices. United Airlines, they want me to use their app. They're going to give me the thing that is most direct. It doesn't leave at 6 AM. And so they've learned about me over time by driving me to the app and getting me to engage the app. That's how they can help figure it out.

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