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How To Identify Real Problems And Focus On Them - Kristen Cox

The Jason Marc Campbell Business Podcast

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Is There a Cost Improvement?

As budget manager at the Utah Department of Health and Human Services, Dr. John Sutter was responsible for cutting costs by 35%. He says it's difficult to see cost reductions in spread sheets but there are three key variables that must be considered before making a change. "What does quality look like for a patient? How do we know if we're doing a better job?" he asks his team. 'A problem is only a problem within the context of the goal'

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