2min chapter

Lenny's Podcast: Product | Growth | Career cover image

Frameworks for product differentiation, team building, and thinking from first principles | Ayo Omojola (Carbon Health, Cash App)

Lenny's Podcast: Product | Growth | Career

CHAPTER

Why Ayo Asks Questions That Don't Matter

There's a field in a data-based environment that tells you why a payment was made. And there's like a field that is empty. There's a value that's just null. We leave that field blank if we're charging, if we're just billing the patient for their balance. The problem with that is any other exception and reason why a payment might occur will not be known by humans who can press the pay button at many different places. So it's just this like one of those things where I'm in the middle of a slack with a colleague who's like, why are you asking this question? And I'm like, I just need us to put residual balance in that

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