Automation and Brain Drain in Field Services

This chapter explores the paradigm shift in the automotive and general industries towards treating machines like robots with advanced technology, emphasizing the need for skilled workers to adapt to automation. The discussion delves into the challenge of brain drain in field services due to automation advancements and the importance of utilizing AI to retain and access tribal knowledge efficiently. It also highlights the shift towards hiring individuals based on problem-solving skills and customer service attitude rather than solely technical expertise, aiming to enhance customer interactions and overcome complex technical challenges in the field service sector.