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7min chapter
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 1))
Gain Grow Retain
Embracing Customer-Centricity at Chronos
The chapter delves into Chronos' shift towards a customer-centric approach, detailing the redefined processes and focus on client outcomes rather than internal logistics. It emphasizes the importance of adapting skill sets, training programs, and project management methodologies for successful client outcomes in the SaaS industry.
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