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3min chapter
Metrics and Strategies for Driving Customer Experience in eCommerce Workflows - with Abhijeet Kumar of Amazon
The AI in Business Podcast
Evolving Customer Experience through Technology and AI
This chapter examines the transformation of customer experience driven by technological progress, particularly the transition from desktop to mobile. It also delves into the role of AI, the significance of its application in enhancing customer interactions, and the challenges of privacy and fraud.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode