Importance of Exit Interviews and Cultivating Relationships with Departing Members in Churches

In this episode, Mark Clifton, Mark Hallock, and Dan Hurst discuss an article from Chuck Lawless on some helpful questions to ask church members when they leave your church.

1. Why did you come to our church in the first place?
2. How often did you attend and/or participate in church?
3. Did you feel connected to the church?
4. Were you involved in a small group? If so, which one?
5. What did you most appreciate about the Sunday morning worship event? Least appreciate?
6. What the PRIMARY reason you’re leaving?
7. What ONE THING must the church continue to do?
8. Are you already attending/joining another congregation?
9. How can we pray for you now?

Resources related to this podcast:

“10 Things I’d Ask in an Exit Interview When Church Members Leave” by Chuck Lawless