I really love your cost of delay and cost of incident models that you're working on. They're extremely useful for sort of creating a business case around things that are visible, but maybe not easily quantifiable. So I'm curious to know how you're approaching organizational problems in a similar way right? We are fairly straightforward to understand and measuring quantifier as the organizational issues can be a challenge. It's like I'm determined that we'll find a model that gives us something just like we did for our CI CD pipeline.
In this episode Abi Noda is joined by Crystal Hirschorn, who leads Platform Infrastructure, SRE, and Developer Experience at Snyk. In their conversation, Crystal shares the story behind the recently founded Developer experience group, including why they named the team Developer Experience, how she calculates the cost of the problems they solve, and how they partner with engineering teams.