The Unintended Consequences of Standardizing Appraisal Rates at ICICI Bank

ICICI's stock has tripled since 2018—the year when ICICI’s current CEO Sandeep Bakhshi took over. Loans and deposits are growing strong, margins are healthy, and investors can’t seem to get enough of the blue-chip company. Bakshi joined at a time when the bank was reeling from the after-effects of his predecessor Chanda Kochchar's controversial exit.

The bank was experiencing a high rate of attrition and employees needed reassurance and stability. Bakshi gave them just that. He revamped the bank's HR policy, bringing about a democratisation with decisions like the standardisation of appraisals and tenure-based promotions.

All these moves made him quite the favourite amongst many current and even former employees.  But it has also led to the creation of a faction of young disgruntled high-performers who feel they are not incentivised enough. And they are resigning.

Tune in.

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