Maximizing Team Efficiency with AI: Insights from Intercom's Customer Service leaders
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Embracing AI for Efficient Customer Support
The chapter explores the adoption of AI in customer support, emphasizing its impact on efficiency and speed in service delivery. It discusses how AI enhances support reps' roles, allowing more time for creative problem-solving and meaningful interactions with customers. The speakers share insights on the positive outcomes and increased efficiency observed from using AI tools like CoPilot in customer service teams.
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