22min chapter

The Gabby Reece Show cover image

#252 Mastering Conflict Resolution: Insights from Negotiation Expert William Ury

The Gabby Reece Show

CHAPTER

Empathy and Communication: The Key to Conflict Resolution

This chapter explores the crucial role of honest communication and empathy in resolving conflicts. It emphasizes the importance of tuning into others' emotions, using body language to understand feelings, and acknowledging differing perspectives. The chapter also delves into a story of conflict resolution that revolves around uncovering underlying desires and values to reach a harmonious resolution.

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