How to Be Kind Instead of Nice (and Why it Matters)
You Are Not A Frog
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Fostering Psychological Safety in Healthcare
This chapter discusses the challenges of defining roles within the NHS and the importance of values like patient voice and equality in guiding decision-making. It emphasizes creating a culture of continuous feedback and psychological safety to enhance team dynamics and improve patient care. Practical techniques for fostering open dialogue and trust among team members are shared, highlighting the link between kindness, ownership, and innovation in a supportive work environment.
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