I Love Your Pushback on That, Right?

I'm a huge fan of people pushing back on that and complicating that. It's not you can make universal. There are certain things that are always true, for example, that all of us need to do better listening. And then in real time, it all flies out the window. A person can know they should listen better, but when they're like burning inside with some feeling of injustice or some grudge that they're holding or whatever, they don't want to listen better. So I love the idea that it's more complicated and that you can't reduce it to that.