AI for Insurance, Insurance for AI - with Edosa Odaro of Tawuniya
The AI in Business Podcast
00:00
The Role of the Call Center in Banking
Insurance at a point was too much focus on the front end of insurance, or around the sales and the sale of policies. The customer's want is actually the claims side to be, how do you look after me in those situations? And I think really what happens there, when you look at what happens in banking, there's a kind of a big problem with what happens in Banking.
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