The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving cover image

320: Harvard's Frank Cespedes, Managing sales in a world of constant change (Strategy Skills classics)

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

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The Bias Journey Is Changing Significantly

In the first quarter of 2020 just before the pandemic hit, that number was about 11.1% e-commerce as a percentage of total US retail sales. That's why the interaction of online and offline and buying journeys is so important. It is not a digital eats physical world. That is a fallacy, but it is and will continue to be an omni channel buying world.

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