I think the reason people like myself, we often turn to the technology platforms to say, you've got to fix this is because they operate at scale. We don't have the AI systems right now to be able to automate that process. So I'm interested in not media literacy campaigns or education, but how can that be baked into the platform in useful ways?
How can tech companies help flatten the curve? First and foremost, they must address the lethal misinformation and disinformation circulating on their platforms. The problem goes much deeper than fake news, according to Claire Wardle, co-founder and executive director of First Draft. She studies the gray zones of information warfare, where bad actors mix facts with falsehoods, news with gossip, and sincerity with satire. “Most of this stuff isn't fake and most of this stuff isn't news,” Claire argues. If these subtler forms of misinformation go unaddressed, tech companies may not only fail to flatten the curve — they could raise it higher.