Learn to Manage Your Lizard Brain

You have to manage your lizard brain. We've all done it at some point where you're angry, you're scared, you're fearful and you just react. Using curiosity back at the person actually helps you control your emotions because your lizard brain is kind of condensing itself. There's a concept called secondary emotions. Once you start understanding that second degree feeling, then the first degree becomes a little bit meaningless. You need to be close to the user and the client that you're building this product for. If you're not ready to do it, fall in love with the problem, not the solution.