The Importance of Empathy in Customer Experience

The customer experience that you can deliver seems to now become more important than the product itself. People with natural talents of higher level of empathy to the client, understanding the client needs and so on. They tend to make much better customer experience as a result. And for that they have to collaborate with somebody who is probably more analytical, more technical kind of a person to create the solution. The cycle time has been always reducing very fast. If I can fly between Delhi and San Francisco in four hours, there is a market for it. Okay, there is definitely amarket for it. So, if you are able to deliver customer experience and as you are delivering it everything else is like a table