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57: On Being a Chief Experience Officer (ft. Amy Lokey)

Finding Our Way

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Evolving Roles in Design and User Experience

This chapter explores the speaker's personal journey and growth in a customer-facing role within a company over five years, highlighting key challenges in leadership and the importance of adaptability. It also examines the changing landscape of design and product management, emphasizing the democratization of skills and the critical connection between human psychology and technology.

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