The Collaboration Tax

When i was at google and i was managing the adsents on min tails and operations team, a lot of the work that we did was, for example, answering questions from adsents customers. It wasn't something that we did collaboratively. We called that the corps job. And it was really important to me that i spend a certain amount of time every week answering questio,. Not just meeting with people and telling other people how to answer the questions, but actually doing the work. Because if i didn't do the work myself, then i wouldn't be able to understand the relevance of the ideas that people were having. I needed to make sure that i wasn't expecting everyone to be