Keys To The Shop : Equipping Coffee Shop Leaders cover image

366 : A Conversation w/ Chris Baca of Cat and Cloud Coffee

Keys To The Shop : Equipping Coffee Shop Leaders

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I Love That You're Described as a Barista

Sally Kohn: I like your way of leaning into it and saying, we'll se we'll see what happens. We'll see how this goes. And that's something that we do in the cafe as well. This is also borrowed from disney, but seeing things through the guest's eyes. It's not just about you and seeing from your perspective. What does the what does the whole experience feel like? That's why we encourage people to not just think about this idea of empathy, and try to put yourself in someone else's shoes. Is like, literally, go do it. Go stand in line at your own coffee shop. You know, if you've only been

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