Building Trust and Managing Expectations

Is the AI SOC analyst just hype, or is there measurable ROI? We spoke to Edward Wu, founder of Dropzone AI about this and he shared insights from a recent Cloud Security Alliance (CSA) benchmark report that quantified the impact of AI augmentation on SOC teams. The study revealed significant improvements in speed (45-60% faster investigations) and completeness, even for analysts using the tech for the first time.

Edward spoke about the "robotic" limitations of traditional SOAR playbooks with the adaptive capabilities of agentic AI systems, which can autonomously investigate alerts end-to-end without pre-defined scripts . He shared that while AI won't entirely replace human analysts ("That's not going to happen"), it will automate much of the manual Tier 1 toil, freeing up humans for higher-value roles like security architecture, transformation, and detection engineering .

Guest Socials -⁠ ⁠⁠⁠⁠⁠⁠Edward's Linkedin

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Questions asked:

(00:00) Introduction(02:40) Who is Edward Wu?(03:30) The Evolution of AI Agents Since ChatGPT(04:35) Surprising Findings from the CSA AI SOC Benchmark Report(06:40) Why Has Traditional Security Automation (SOAR) Underdelivered?(09:30) How AI SOC Analysts Differ from SOAR Playbooks(11:30) Does Agentic AI Reduce the Need for Security Data Lakes?(13:20) The Evolving ROI for SOC in the AI Era(14:50) ROI Use Case 1: Reducing Alert Investigation Latency(15:15) ROI Use Case 2: Increasing Alert Coverage (Mediums & Lows)(16:20) ROI Use Case 3: Depth of Coverage & Skill Uniformity(18:15) Achieving Both Speed and Thoroughness with AI(19:40) How Far Can AI Go? Detection vs. Investigation vs. Response(21:35) AI SOC Hype vs. Reality: Receptiveness and Trust(24:20) The Future Role of Tier 1 SOC Analysts(27:40) What Scale Benefits Most from AI SOC Analysts? (Enterprise & MSPs)(29:00) The Build vs. Buy Dilemma for AI SOC Technology ($20M R&D Reality)(33:10) Training Budgets: What Skills Should Future SOC Teams Learn?

Resources spoken about during the episode:

Beyond the Hype: AI Agents in the SOC Benchmark Study

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