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Bringing Behavioral Science into the Real World with Dilip Soman

The Decision Corner

CHAPTER

Is There a Ladder of Evidence?

I like that concept of a ladder of evidence very much. We've never had kind of a name for the consient that fits so nicely as that. The challenge with the bht training is, of course, you teach people at the top rung the assumption that they know how to get there. That assumption might not always be true. And i think really pushing and inculcating the discipline of listening and talking and observing is something we haven't done a good job of - in academic programs or in the field.

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