Navigating Customer Requests and Product Philosophy

In this episode of The REWORK Podcast, host Kimberly Rhodes puts 37signals co-founders Jason Fried and David Heinemeier Hansson in the hot seat with a round of rapid-fire questions — from favorite apps and founder skills to customer requests and what's coming next.

Key Takeaways:

• 00:11 – Favorite software that Jason and David use (that they haven't built)
• 03:42 – Underrated skills every founder should develop
• 06:26 – Times they’ve completely changed their minds on a decision
• 14:05 – Customer feature requests that likely won’t ever happen
• 15:36 – A new 37signals product is on the way

Links and Resources:

• Screen Studio – https://screen.studio/
• Obsidian – https://obsidian.md/
• Get Basecamp for free at Basecamp.com
• Books by 37signals
• HEY World | HEY
• REWORK podcast merch
• The REWORK podcast
• The Rework Podcast on YouTube
• The 37signals Dev Blog
• 37signals on YouTube
• @37signals on X